As AffRunner, we are obliged to protect the rights of the product owner as well as the customer. Sometimes things can be overlooked. To better follow the refund process and give the vendor the opportunity to help you, we kindly ask you to open a support ticket.
How do I open a support ticket for a refund?
Log in to your account and visit https://affrunner.com/my-account/orders
page and click on the Support button at your Order and submit your refund reason to the Ticket form. After creating the support ticket, the vendor will be notified immediately.
If you do not have an account, you can create an account here (https://affrunner.com/my-account
). After creating the account, you must inform us so that we can connect your order to your account.